DaVinci Deluxe Software Refund Policy
Thank you for choosing our software. We aim to ensure you have a satisfying experience with our products. Please review our refund policy below:
1. Eligibility for Refunds
- Refunds are available within 30 days of the original purchase date.
- To be eligible for a refund, the software must not have been activated.
- Proof of purchase (such as a PayPal transaction ID) is required for a refund request.
2. Non-Refundable Situations
- Refunds are not available for software that has been activated.
- We do not offer refunds for software purchased through our dealers.
- Refunds are not available for subscription renewals if the cancellation request is made after the renewal date.
3. How to Request a Refund
- To request a refund, please contact our support team at [email protected] within the eligible refund period.
- Provide your proof of purchase and reason for the refund request.
- Our team will review your request and inform you of the status within 2 business days (UTC+10:00, Canberra, Melbourne, Sydney).
4. Refund Process
- Approved refunds will be processed and credited to your original payment method within 2 business days (UTC+10:00, Canberra, Melbourne, Sydney).
- If your refund is delayed or missing, please contact your payment provider first before reaching out to us.
5. Exceptions
- In cases where the software is proven defective or not as described, please contact our support team [email protected] immediately for assistance. We may offer a refund based on the issue.
- Refund policies for software purchased through our dealer may differ. Please contact our dealer for their specific refund policies.
6. Contact Us
If you have any questions or need further assistance with your refund request, please reach out to our support team at [email protected].